I was a pre-paid customer and switched to post-paid this morning. My SIM card doesnt work and my phone has been disconnected all day. I turned it off, took the Sim card out, restarted the phone multiple times today. I wasnt told I'd need a new SIM card but since it hasnt been working all day, do I need to get one? I can't receive any texts or calls.
Question
Help with switching from pre-paid to post-paid
+4Are you moving from Koodo prepaid to postpaid with the “Fast Switch” program? If you did, you don’t need a new SIM. However, if you follow other normal prepaid to postpaid process, you would need a different SIM.
As well, are you using a phone compatible with eSIM?
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