Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.
Having this issue when trying to connect in expert messaging. Tried multiple devices, networks, browsers and still that same isuse.
Have you tried private or incognito tab of a browser?
Can you let us know what you need help with? Maybe we can assist you here.
Have you tried private or incognito tab of a browser?
Can you let us know what you need help with? Maybe we can assist you here.
Correct, I tried incognito, different IP source, different devices. It was in regards to a conversation I was having yesterday with a rep for a new plan and wanted to continue that.
+4Hi
We have looked into it and we can see that the expert messaging team responded this morning. Just to double check, did you get any notification today regarding the response?
Hi
We have looked into it and we can see that the expert messaging team responded this morning. Just to double check, did you get any notification today regarding the response?
Hi Flo,
I tried to load the expert messaging from the help page and had issues and did not see the message chain.
+4
Got it!
Do you have an active VPN by any chance?
I am getting a
403 Forbidden error when checking the connection element it tries to initialized to the https://participant.connect.ca-central-1.amazonaws.com/participant/connection link.
+4Hi
Will you please provide more details about your inquiry?
Unfortunately, we are unable to resend a link to the Expert Messaging team chat that you had, however in case you are still unable to return to the chat, we recommend initiating a new interaction with the Expert Messaging team through the virtual assist, as they should be able to access the chat history and further assist.
Let us know how it goes!
Were you able to investigate my error. It was not able to initiate a new expert messaging team conversation and I provided signficiant detail about the issue.
We might need the back-end team involved but this is urgent for me to get rectified.
+4We hear you,
We have already flagged this to the support team, however we didn’t get an update yet.
Just to double check, if you try to ask for a rep through the virtual assist, you are not given the option to start a chat with the Expert messaging or you are getting the same error that you shared above?
We hear you,
We have already flagged this to the support team, however we didn’t get an update yet.
Just to double check, if you try to ask for a rep through the virtual assist, you are not given the option to start a chat with the Expert messaging or you are getting the same error that you shared above?
Yes, the same error message.
What was your expert messaging question? Maybe we can answer it here in the mean time
this is related to a new plan
+4What was your expert messaging question? Maybe we can answer it here in the mean time
this is related to a new plan
Can you share more? if you do, maybe someone can offer solutions. As well, rep is available in the forum for certain issues.
Make sure you hide all personal information before sharing please.
What was your expert messaging question? Maybe we can answer it here in the mean time
this is related to a new plan
Can you share more? if you do, maybe someone can offer solutions. As well, rep is available in the forum for certain issues.
Make sure you hide all personal information before sharing please.
It is an exclusive offer a rep provided me in the chat and needed to confirm a few more details. Not a typical Koodo plan.
Does not explain why initially the connection/authorization failed to the back-end so I would still like a root cause analysis for this.
Thanks,
They would likely be investigating still. You can probably try following up in a few days to see if a reason was found. It really depends on the root cause and how long it takes to fully troubleshoot.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.