My eSIM was deleted, and I no longer have access to my Koodo number (***67). I need this urgently to file my taxes with CRA, where my number is registered.
I contacted prepaid support and was transferred to technical support, but was left on hold for over an hour with no resolution.
This is urgent. Please resolve immediately or I will escalate further.
Call me at: **717
+4This is a public forum, please do not post personal information on here. The reps on this community have limited access to prepaid accounts, so I suggest that you schedule a call back using the bot underneath this page.
+4
Have you managed to get in touch with a rep in the meantime?
Have you tried checking in self serve if you are able to perform a sim swap as per the support article here https://www.koodomobile.com/en/help/esim-and-esim-vouchers?
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