I signed up for Koodo Internet an hour ago. Like literally an hour ago.
They billed my bank account twice. They charged $102.35 visa debit retail koodo subscription and then $99 visa debit retail koodo subscription. They also sent an email from koodoservice@mail.koodomobile.com with a statement showing the $99 charge.
But, on my account online, it shows only the $102.35.
So Koodo tells me there is nothing they can do to help me. I have to contact my bank. There is no record on their end of them taking the $99 out of my account and there is no record of this statement being sent to me.
They kept saying that I was “claiming” that they charged me the $99.
Mind you, I haven't even begun the services yet. No equipment has been delivered. Nothing and there is an extra charge that they say they have no clue about.
And my bank can’t do anything for 24 hours. Needless to say, I will not be staying with Koodo Internet.
