i have permenantly left canada and wanted to cancel the account and had informed the representative that i had lost my phone and wanted to cancel it. due to the carlessness of the representative who dint cancel my account caused me issue now . i had not been using my email and now the bill shows 366 cad for which i have not used. this has affected my credit score and i need a review on my payment.
disappointing customer service
Since you have permanently left Canada, requesting a callback to speak to a rep may be difficult as callbacks only work to canadian phone number. I suggest you send a private message to Koodo via Facebook or Twitter (see links at the bottom of the page) and a rep there can help you cancel and discuss the charges when the account should have been canceled
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