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Didn't receive eSIM, QR Code, Activation Code, or Welcome Email

  • September 10, 2026
  • 2 replies
  • 44 views

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)? 

After the two hours it took me on the phone to actually make this purchase, this seems like an inauspicious start. 

Best answer by MMcR

Thanks for the fast response! I heard back from customer service. Turned out there was something messed up about the phone number I got assigned. We shifted to another number, all went through, eSIM is up and running. Thanks!

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2 replies

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  • Dennis
  • Mobile Master
  • September 10, 2026

So you were able to sign up online and signed up over the phone? 

Do you have a confirmation or order number? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • MMcR
    • Author
    • Rockstar
    • Answer
    • September 10, 2026

    Thanks for the fast response! I heard back from customer service. Turned out there was something messed up about the phone number I got assigned. We shifted to another number, all went through, eSIM is up and running. Thanks!

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