I received my upgrade today and need an eSIM. I converted my old sim to an eSIM so that I could transfer to my new phone, but my old phone says sim converted and my new phone says no sim. I have been trying to figure this out for hours, and still have no service on either device. Any help appreciated before these devices get put in the garbage
Question
converted sim to esim, now no sim or service
Which phone are you currently using? Did you swap your eSIM in the Self-Serve account? Have you tried restarting your phone after the transfer? https://www.koodomobile.com/en/help/esim-and-esim-vouchers
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.