subscribed to Stream+ Basic for $10/month, but my bank account shows two charges: KOODO SUBSCRIPT_V for $10 and KOODO STREAM PL_V for $11.30. Can you explain what each charge is for?
Solved
charged twice
Best answer by Flo Koodo
Hi
We have looked into it on our end and we can see only charge in the billing history. We have passed the details on to the support team for further investigation and we will let you know as soon as we have more details.
Thank you for your understanding!
+4Hi
We have looked into it on our end and we can see only charge in the billing history. We have passed the details on to the support team for further investigation and we will let you know as soon as we have more details.
Thank you for your understanding!
Hi Flo Koodo,
Thank you for looking into this.
I understand that only one charge appears in your billing history; however, my bank statement clearly shows two separate transactions on June 2:
- KOODO SUBSCRIPT_V — $10.00
- KOODO STREAM PL_V — $11.30
These are two separate withdrawals from my bank account. I have already provided a screenshot of my bank statement showing both transactions.
I only subscribed to the Stream+ Basic promotion advertised at $10/month and was not expecting an additional charge.
Thank you.
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