I am trying to cancel mg line, because I had to leave Canada for good. I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country. Do they have an email? Please help
Solved
Cancelling my plan or my line, already outside the canada
Best answer by Dinh
Just to confirm, are you a prepaid or postpaid customer? That changes how cancellation works.
If you're prepaid there is nothing to cancel. You turn off automatic top-ups and remove your payment method in Self Serve and the billing stops https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-prepaid-account
For postpaid a rep has to process it, and Koodo doesn't use email for normal customer service so there's no address to write to. The social media team can handle cancellations, so I would go back to them on Facebook or X and ask again, the account you use doesn't have to be yours. As well, you could register a free Canadian VoIP number (Fongo for example) so you can schedule a callback through Koodo Assist at www.koodo.com/chat
This topic has been closed for replies.
+4Just to confirm, are you a prepaid or postpaid customer? That changes how cancellation works.
If you're prepaid there is nothing to cancel. You turn off automatic top-ups and remove your payment method in Self Serve and the billing stops https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-prepaid-account
For postpaid a rep has to process it, and Koodo doesn't use email for normal customer service so there's no address to write to. The social media team can handle cancellations, so I would go back to them on Facebook or X and ask again, the account you use doesn't have to be yours. As well, you could register a free Canadian VoIP number (Fongo for example) so you can schedule a callback through Koodo Assist at www.koodo.com/chat
I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country.
Did you tell them you have already left canada?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.