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To Koodo Customer Service,
I am writing to formally request the closure of my Koodo account.
My phone has been without service for two days due to an unresolved issue with my eSIM and physical SIM. I visited the CF Toronto Eaton Centre location and was assisted by four different staff members over multiple visits, none of whom were able to resolve the problem.
I would also like to address the callback situation directly. Your team called me only once, in the morning, and the call was ended on your end, not mine. Any claim that multiple attempts were made to reach me is inaccurate. I have not received the follow-up contact that was promised.
Given the repeated failure to restore basic service, I no longer wish to continue as a Koodo customer. Please confirm in writing:
    1.    That my account will be cancelled/closed, and the effective date;
    2.    Whether any final balance is owed, and how it will be billed.
I do not need to keep my phone number — you may release it or leave it inactive, whichever is simpler on your end. I do not require anything further from Koodo beyond confirmation that the account has been closed.
Please treat this as a final request. I would appreciate a written response within a reasonable timeframe.
Thank you,
Maksim Solovev