My service is on seasonal hold so i cannot receive any SMS or CALLS on it , now suddenly i see 2FA while login in. how do i set the 2FA , my service is on seasonal hold. i cannot pay my bill.
if i cannot receive any call or sms on my number ,how am i supposed to set the 2FA
Hi there,
If you’re unable to setup 2FA as the number cannot accept calling or texting then you must contact a rep to have them setup the 2FA for you. After they set it up, they will be able to provide you with a list of 6 alternate backup codes for you to use instead of a one time SMS text message code to access your Koodo self-serve.
Going forward once it is setup, if you’re unable to receive a 2FA code to the device there will be an option to select “verify another way” and will be asked to present one of the 6 alternate codes. Note that each code can only be used once. In the event that you use all of the 6 codes, you will need new ones generated for you. More information can be found here.
To contact a rep, you can through koodo assist and can either use the Koodo expert messaging system where you speak to a rep through an online chat box or schedule a callback to another Canadian number if you have one available. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout
If you do not have an alternate phone number for them to contact you at or cannot reach a rep through Koodo expert messaging, you can either use a free VOIP phone number service such as Fongo to acquire a free Canadian phone number to schedule a callback or you can contact a rep through Koodos social media pages Facebook and X. The links to the correct Koodo profile pages can be found by scrolling to the bottom of this page and clicking the associated logos, after which you can send them a direct message and a rep will get back to you.
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