Sharing a screenshot along with your issue is the best way for us to investigate what is really going on. However, it’s extremely important to keep your private information hidden.
Here are a few ways to take screenshots and mask private information on different devices:
Android
- To take a screenshot on an Android device, press and hold the Volume Down button and the Power button at the same time.
- To mask private information, you can use a photo editing app like Google Photos or Pixlr. Simply open the screenshot and use the "blur" or "pixelate" tool to cover up the private information.
For a more detailed step by step process visit: Capturing and viewing screenshots with an Android
Apple
- To take a screenshot on an Apple device (iPhone or iPad), press the Home button and the Power button at the same time.
- To mask private information, you can use the Markup tool in the Photos app. Open the screenshot and tap on the three dots in the top right corner. Select "Markup" and then use the "blur" tool to cover up the private information.
For a more detailed step by step process visit: Capturing and editing a screenshot with an iPhone
Desktop
- To take a screenshot on a desktop computer, press the "Print Screen" or "PrtScn" button on your keyboard.
- To mask private information, you can use a photo editing program like Paint or Photoshop. Open the screenshot and use the "blur" or "pixelate" tool to cover up the private information.
Remember, it's always important to protect your private information. Taking these extra steps to mask it can help keep you and your information safe.
