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Proposed

Link plan details to the plan summary in self-serve

  • April 1, 2026
  • 1 reply
  • 22 views

I just signed up for a Canada-US-Mexico plan and when I visit self-serve I see a very nice graphic that provides a nice high-level summary of my plan. But it doesn’t link to details. Why not provide a link with updated information about how my plan works (e.g., I know you can roam in the US and call back to Canada; but is the converse also true? Can I call US numbers from within Canada?).

When I looked through the website, I found some information about the plan that was then contradicted by information elsewhere (accessing the plan from within the Travel and Roam links is the worst because the template seems to have been copied from Easy Roam, with mis-information about daily charges, coverage in the Caribbean etc).

1 reply

Dinh
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  • Mobile Master
  • April 2, 2026

Koodo has a more detailed bill, and they put it in PDF format. That's their official bill. I noticed that the summary itself can't show the full picture of the plan and usage.

I agree that a link to explain the plan is helpful. However, given the amount of their plans and variety of promotion/credit/fee, that would require a significant amount of man-hours to implement and maintain. It might be out of budget for Koodo.