Hi, I’ve ported out my number to a different carrier and the month after, I got reverse charged the usual pre-authorized payment discount I had in the past.
I used to get $10 discount off every bill with pre-authorized payment.
Upon cancellation, my bill was prorated which is what I expected, and was correct. However the very next bill, I rather got charged $10. This to me is Koodo trying to overcharge me. Please reverse this charge and pay my negative balance back.
Best answer by Dennis
Bill credits, including the auto pay credit apply to full billing cycles only
Bill credits, including the auto pay credit apply to full billing cycles only
hi there i need help canceling an account.
i returned the phone but the person who sold it didn't tell me i had to cancel the account. now i'm getting billed $350 for a phone i never used. please help. i don’t have the phone number associated with it- just the email address
To cancel your account
i don’t have a number you can call me on- just email at the moment
Koodo operates on a callback system.
If you do not have an active line, you can request a callback to a landline, or to a friend or family member’s number that you have access to.
i have an app to make calls with (TextFree) and your calls go straight to voicemail for some reason. no phone number you can call me back on just email
+4Hi
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