wrong tab bonus

Hi there,

to confirm when you download your PDF bill does it indicate that the $140 charge is a tab bonus charge for that line? You should have access for 90 days after cancelling, the tab payments would have been finished in 2025 for the iPhone 13 so did you upgrade to another device?

Note that when you cancel a line / an account, you will receive a final bill including partial monthly plan charges until the date you cancelled in addition to any remaining charges so maybe this is the cause for the extra charges as opposed to the bonus. Your Koodo bill after you cancel | Koodo Mobile

That is strange. The Tab should only be for a period of 24 months, so it should have been paid off by the end of last year. https://www.koodomobile.com/en/help/everything-you-need-to-know-about-tab

What happened after you finished your Tab? Did you upgrade your phone on another Tab? Is that why you are seeing a remaining Tab and Tab Bonus balance on your bill?

Hi ​@rog1630, you activated the tab late 2024, we can confirm the tab and tab bonus were still ongoing when you cancelled. You should still have access to your online account, where you can view and download your Customer Service Agreement, here is a guide.