Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 as a credit towards future bills. This just happened and it says I owe 39 right now. My bill is only $16 so an $80 credit should last more than a month.
Question
where’s my credit go?
+4Are you a prepaid or monthly customer?
If you are set to auto-pay, where the $80 charge came from for $16 plan?
Can you login your account and check the transfer/ activities?
Did you check your Self-Serve account to see if the credit has been added to your outstanding balance? It should be noted that the bill will not be updated.
I have also flagged a rep to help you out.
+4Hi
We have looked into it and we can confirm there is an adjustment applied and it is visible on the last bill page 2 : https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
The current balance is related to the plan itself, you can check the overview on page 1 on your last bill.
If you have further questions, please let us know.
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