Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 as a credit towards future bills. This just happened and it says I owe 39 right now. My bill is only $16 so an $80 credit should last more than a month.
Solved
where’s my credit go?
Best answer by MilkyWay
Did you check your Self-Serve account to see if the credit has been added to your outstanding balance? It should be noted that the bill will not be updated.
I have also flagged a rep to help you out.
+4Are you a prepaid or monthly customer?
If you are set to auto-pay, where the $80 charge came from for $16 plan?
Can you login your account and check the transfer/ activities?
Did you check your Self-Serve account to see if the credit has been added to your outstanding balance? It should be noted that the bill will not be updated.
I have also flagged a rep to help you out.
+4Hi
We have looked into it and we can confirm there is an adjustment applied and it is visible on the last bill page 2 : https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
The current balance is related to the plan itself, you can check the overview on page 1 on your last bill.
If you have further questions, please let us know.
The credit was applied then taken away. It’s still showing on my account that the amount needs to be paid. The amount is higher than it should be. $80 credit should of taken care of a few months since my bill is only $16 instead I owe that AND the 80 that was supposed to be a credit.
What do you mean it was taken away?
What does it say on your detailed pdf ebill in your self serve account?
+4Please download your PDF bill and see all the charges and credits.
If you think there are some mistake, then you can submit " review your bill". Or post screenshot here without personal information. One of us community members can explain it direct to the right direction.
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