We were lied to switch from Freedon to Kodoo

When you join a phone company and get a postpaid plan, the first bill is normally higher as it will include partial monthly plan charges from the time you activate the service until your first billing cycle for each line. In addition, if you did not setup automatic payment via a bank account and you have an auto pay plan, then you won’t receive credits which are customary with current Koodo plans.

When you check your full PDF bill, it should include your next month of service, partial monthly plan charges, taxes for both lines, 911 fees, if applicable a SIM card fee, and any credits. If you’re paying for new devices as well, there will be a tab charge for the phones. Going forward the bill would be less as you won’t have those one time additional charges (partial monthly and sim fees).

Note that Koodo provides one bill for both lines together, not separate bills so it will also seem higher for this reason if you’re used to separate billing. More information can be found here: https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?

The first bill is usually higher, since it includes partial monthly charges from the date of activation until the start of your billing cycle, as well as charges for your first full month of service. 

If there is an actual error on your bill, you can ask a rep to review the charge on your Self-Serve account. They should get back to you within the next 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

After reviewing your PDF bill and have any questions or if you think it doesn't make sense, come back here and ask questions.

We should be able to answer your questions as well.