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URGENT: Service cancelled early, no access on travel day

  • April 17, 2026
  • 3 replies
  • 32 views
S

Hi, I need urgent help.

My Koodo service was cancelled today (April 17), but my flight is only tonight. I have requested cancellation for the end or the day, but I’ve completely lost access to my number.

Because of this, I’m unable to:

  • Contact support (since callback and live chat requires my number, and it says number is incorrect)
  • Book a cab easily

This has put me in a very difficult situation on my travel day.

Can someone please advise if there is any way to temporarily restore or extend the service until April 18?

This is urgent — I need immediate assistance.

3 replies

S
  • Sherin
  • Author
  • Beginner
  • April 17, 2026

Can someone please help? I have been trying a call back, contact the customer support, talking to the virtual agent.. but I am not getting any live rep to connect..

Its URGENT.

 

D
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  • Dennis
  • Mobile Master
  • April 17, 2026

Keep trying on Koodo assist https://www.koodomobile.com/en/help?autobots=rollout

 

I will flag a rep as well for you here.
Make sure you are logged into the community with you self serve account

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Koodo
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  • Koodo
  • Official Rep
  • April 17, 2026

Hi ​@Sherin, we’re sorry to hear about this. We’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!

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