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Question

Unexpected $610 Data Charge – Was Not Informed

  • September 14, 2026
  • 5 replies
  • 43 views

Hi Koodo,

I’m reaching out because I recently received a bill showing approximately $610 in charges, largely due to data usage over only a few days. My regular monthly plan is around $45, so I was extremely surprised to see this amount.

I was not informed that my data usage would result in charges this high, nor was I given a clear warning that I was accumulating hundreds of dollars in additional charges. Had I been properly notified, I would have immediately stopped using the data or taken other steps to avoid these charges.

I’m asking Koodo to please review the charges and consider removing or significantly adjusting the additional data charges, as I do not believe it is fair to expect me to pay $600+ when I was not adequately informed that I was incurring charges of this magnitude.

I would appreciate someone looking into this and getting back to me as soon as possible. Thank you.

    5 replies

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    • Dennis
    • Mobile Master
    • September 14, 2026

    Are you a new customer?

    Do you have data alerts enabled in your koodo self serve?

    https://www.koodomobile.com/en/help/shock-free-data?srsltid=AfmBOor-DFa2ZP1FDe3JqKLcwSasVXsFQd21jAugtK4Ka8SIFhOADQGT

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • Kaneilia
    • Author
    • Beginner
    • September 14, 2026

    Hi Dennis, I’m not a new customer. I’m not sure if I have data alerts enabled, but I was not aware that I was incurring these charges and I wasn’t informed that my usage was getting to this point. I’m hoping Koodo can look into the $610 charge and see what can be done, as I feel this is an unreasonable amount for only a few days of data usage. 

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    • Dennis
    • Mobile Master
    • September 14, 2026

    What is your plan?  How much data does your plan have?

     

    Based on your pdf ebill, how much overage data was used?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • September 14, 2026

    Hi ​@Kaneilia 

    We understand that you weren’t expecting these high data charges.

    We have looked into your account and we can see that data has been unpaused a few days before the end of the billing cycle. There were several options presented to unpause data. According to the usage details, the option to go for Pay per use was selected. The pay per use rates are usually higher and they should be visible in the plan details under Mobile services in self serve.

    For more info about data usage alerts and caps, please check this article https://www.koodomobile.com/en/help/data-usage-alerts

     

    If you would like to dispute the charges further, we recommend following up with the bill review that you initiated via self serve. You should be able to use the link you received in the text for further assistance.

    Let us know if you have further questions.

    Mayumi
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    • Mayumi
    • Mobile Master
    • September 14, 2026

    Hi Dennis, I’m not a new customer. I’m not sure if I have data alerts enabled, but I was not aware that I was incurring these charges and I wasn’t informed that my usage was getting to this point. I’m hoping Koodo can look into the $610 charge and see what can be done, as I feel this is an unreasonable amount for only a few days of data usage. 

    Login to your self serve > My profile > Data settings> you will see

    Does all check mark enabled?

    Add: I took too long to reply. Follow Flo's suggest to contact /dispute/ review Koodo.

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