I cancelled my line last month and have already settled all billing. I was surprised to see a $10 charge labelled “Cancelled: Pre-Auth Pay Discount.” As I no longer use your service, this charge seems inappropriate. Please explain this fee and remove it if it is incorrect.
Best answer by Oliver C
Hi there,
Did you cancel the service Mid billing cycle? As if you did not wait until the end of the cycle, you’re not given the autopay discount and are charged for it per the terms of the discount. You won’t receive a partial of the credit from leaving in-between cycles. https://www.koodomobile.com/en/help/auto-pay-discount
Hi there,
Did you cancel the service Mid billing cycle? As if you did not wait until the end of the cycle, you’re not given the autopay discount and are charged for it per the terms of the discount. You won’t receive a partial of the credit from leaving in-between cycles. https://www.koodomobile.com/en/help/auto-pay-discount
+4
Just to top up on Oliver’s response, we also recommend checking the article related to cancelation:
If you cancel your service before the last day of your billing cycle, credits that were applied in advance on your previous bill will be removed on your final bill. Applicable credits, discounts and promotional offers are applied only for full months of service. They do not apply to partial billing periods.
https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo
Hi,
Thank you for your explanation.
I would like to clarify that I cancelled my service only after ensuring that all outstanding payments had been fully settled. As such, I was not expecting any additional charges after cancellation.
Could you please review this charge again and confirm why it still applies in this case? I would appreciate it if you could waive the $10 fee as a goodwill adjustment.
Thank you for your assistance.
+4Hi,
Thank you for your explanation.
I would like to clarify that I cancelled my service only after ensuring that all outstanding payments had been fully settled. As such, I was not expecting any additional charges after cancellation.
Could you please review this charge again and confirm why it still applies in this case? I would appreciate it if you could waive the $10 fee as a goodwill adjustment.
Thank you for your assistance.
Since you are already cancelled, if you want to dispute the bill, you would have to schedule a call back to a Canadian number of your choice and ask a rep to look into it.
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