I have downgraded to Stream plus with ads as I find the price for the premium too expensive. I paid the code for the subscription 3 days ago. Now today I have been charged $45 for about her stream subscription that I did not order. I have tried calling Koodo and am sent a link to speak to an online rep but the online rep asks me to confirm my account and phone number and when I do, it asks me to confirm again. I click yes to confirm my phone number and it responds again with the same question asking if that is the number I am inquiring about. I said yes about 10 times and kept getting the same question and no further help. I tried asking to speak to a live agent and again it says to confirm my number. I have tried multiple ways to speak to somebody but I get blocked everywhere! I do not want this other subscription and want to be refunded the money they just took. I was charged twice in 3 days and this is unacceptable. It should not be this difficult to speak to someone. Please help
Unauthorized charge and unable to get help
+4Yikes, that is unfortunate! Please try the callback once more in case it was a glitch, and if you’re still getting the same weird loopback, we can flag a rep for you here :)
I have tried the call back again and I tried wording my problem another way and I was successful in getting a call back. That being said, I was transferred to a department where I spoke to a gentlemen that was very short with me and tried telling me I had been charged $25.99 on July 21st for the basic stream and then issued a refund of $27 or something like that and then charged another $25 for the stream plus. I kept trying to tell him this was not the case but at first he wouldn’t even let me speak, he just kept cutting me off and telling me incorrect info. So finally I asked that he let me explain and told him that yes I was charged $25.99 on July 21st for Stream basic. I got the cheaper plan because I am moving August first and needed to save some money. At no point did I receive any refund of any kind. Now today I was charged $44.07 for stream plus and received any refund email saying welcome to your new plan but I never authorized any upgrades and a new plan. I am requesting that my plan be returned to stream basic and I be refunded the $44 that was withdrawn from my account. At this point the man said wait one moment , I need to put you on hold. I was on hole for about 10minutes and then the phone started ringing and a woman answered. I explained to her what just happened with the other agent and had no idea why he transferred me to someone else as he never gave me any info, she apologized and looked into my file, she had me holding for another 10 minutes or so because she said she was needing to figure out which department to send me to that could help me, she finally said she found it and transferred me to another department, the phone rang half a ring and an answering service picked up saying they were sorry but they are currently closed and to please call back during regular business hours and hung up on me!!!!! I was so frustrated and I cannot believe the horrible customer service here. It should not be this hard to get help with this. I have to go to work and don’t have time to try and do all that all over again. And how is it closed on a Monday morning after 10am??? What is regular business hours??? I am beyond stressed and upset. That’s almost $50 that I need back asap! The economy is hard enough to financially survive in and I can’t be just giving free money away because a company takes unauthorized payments and then makes it impossible to get any help fixing the problem.
+4Hello
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