Unacceptable billing on account #***64. 378.85$

Question

I'm absolutely serious and deeply disappointed with this bill, this is outrageous, it's ridiculous and frankly insulting, to be charged this much with nor warning and no explanations, I have not changed my plane nor my usage, so there is no justification for this amount. I have been a loyal customer and this is how you treat me, it shows a total lack of respect for your customer, I want a full breakdown of every single charge and I want an explanation of why this happened right now. If this isn't fixed today, I will no longer be a customer of yours. Having said that, your customer service couldn't be any worse, for a company this size, fixing a bad customer service should be a child's play for you but apparently, it's above your pay grade.

Dinh · Accepted Answer

People here can't go over your account, we are customers like you. Have you downloaded the detailed PDF bill in Self Serve? Check pages 3 and 4, that's where the line by line breakdown is and it will show what the extra amount actually is.

Common reasons for a jump that size are prorated charges after a plan change, a credit or promo that expired, a travel pass or roaming, long distance, or a remaining Tab balance. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected

Once you know which charge it is, submit it through Ask us to review a charge in Self Serve and they will get back to you by text or email. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

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