I want a charge on my bill reviewed. I have logged in to the self-serve portal, clicked on “review a charge”, entered all of the info, including why I am requesting the review, and then whenever I hit submit, I get the same “unknown error” message. I have gone through this every day for the past three days, sometimes several times a day, and yet I always get the same unknown error message. This almost seems like its by design to frustrate me into giving up and just paying the charge. Can someone from koodo please look into this and fix the website so that I can use the self serve portal as it was intended?
Solved
Unable to request review of bill charge - website malfunction
Best answer by Dinh
Since it's been failing for three days already, let me flag a rep to look into it and get the charge review submitted on their end. I assume your account is active and no suspension?
Also,. Does the form fail the same way on desktop as it does on mobile? And are you currently residing in Canada and not using VPN?
+4Since it's been failing for three days already, let me flag a rep to look into it and get the charge review submitted on their end. I assume your account is active and no suspension?
Also,. Does the form fail the same way on desktop as it does on mobile? And are you currently residing in Canada and not using VPN?
+4Hi
However, if you’d still like to dispute the charge, you can chat with the Expert Messaging team via the Koodo Assist. Let us know if you have any issue getting in touch with them.
I haven’t tried using the form on mobile, just desktop. The problem is onging though as of today.
+4HI
We are sorry to hear that the issue persists.
Just to confirm, if you access your self serve account in incognito mode on your browser, are you still getting the same error when trying to ask for the charge review?
Funny how the biggest mobile and internet operator in the country has the worst website possible that doesn't even work right. I have the same problem as you man and it's impossible to communicate this to them without loosing it in process. When I have a problem with my Shaw services, everything gets fixed withing an hour, but these koodo people you can't even get ahold of.
Isnt Rogers/Shaw the biggest mobile and internet operator in the country?
But trust me, I also have a Fido account and i have been working through an issue with them since April and it is still not resolved yet. But I do have to admit, when you do find the phone number with shaw, you do get an agent pretty quickly.
+4Funny how the biggest mobile and internet operator in the country has the worst website possible that doesn't even work right. I have the same problem as you man and it's impossible to communicate this to them without loosing it in process. When I have a problem with my Shaw services, everything gets fixed withing an hour, but these koodo people you can't even get ahold of.
You tried to use a Review of your bill request and didn't work?
Is this your first bill? About a roaming charge?
We may be able to help you. If not, we can flag a rep as well if needed... Please start your own post.
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