I had a 7 Day USA Pass from the previous month that I used in the States and I couldn’t add another one for same-trip within 30 days so I thought I was covered. Now I check my bill and I am charged additional amounts for these few days...what the heck??
Question
Unable to add 7 Day USA Pass because already had it, now being charged $10/$16 a day in USA
No, you are supposed to remove it from your Self-Serve account once it expires and add it again by texting the appropriate code to 7626.
If you refer to the following link, you will notice that further roaming will be subject to pay-per-use rates. https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
You can try to speak with a rep by scheduling a callback through Koodo Assist and see if they can waive the additional charges, but there are no guarantees that they will do it. https://Koo.do/Chat
No, you are supposed to remove it from your Self-Serve account once it expires and add it again by texting the appropriate code to 7626.
If you refer to the following link, you will notice that further roaming will be subject to pay-per-use rates. https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
You can try to speak with a rep by scheduling a callback through Koodo Assist and see if they can waive the additional charges, but there are no guarantees that they will do it. https://Koo.do/Chat
I was not able to remove it before the trip. and tomorrow is my return date. Their chat reps are not in office right now. My misunderstanding arose because I assumed the 7 days I have used up already, but it seems like I did not despite being there for 7 days, so I thought it just auto renewed because the pass was not removable before the trip. Their system is so buggy that it kept the pass despite using it so I assumed I got a NEW $40 charge for the next month, then it just auto-expires 2 days ago and I check my account and I am billed $16/a day or whatever with auto-data pause up to $100, I am not sure. This should not happen -.-
Unfortunately, the reps in the Community are currently not online and are unlikely able to assist with your issue.
You can still schedule a callback right now, so you can speak with the rep upon your return to Canada. Koodo will provide you with a list of available times to choose from.
Alternatively, you can submit a request on your Self-Serve account to have a rep review the charge on your bill. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.