I had a tab with Kodoo a number of months ago. I received an e-bill saying my tabs balance was $0.00 that my phone was paid off. My next bill stated that there was $200 on my tab. When I spoke to a representative in a local store he informed me I had opted for a feature where I would pay off my remaining tab with the next bill. I informed him I had not, as I wouldn't be able to afford that. He told me I must have done it "without knowing about it". I told him that that was unlikely.
I got a bill saying I owed over $400. I managed to get ahold of someone by phone, explained the situation, and told them I was not paying the $400, as I had paid the $200 previous. I wanted my account closed. I was informed they saw I had made the payment, and they would fix the account.
It clearly was NOT fixed, as I am now being informed the $400 (that doesn't exist) will go to a collection agency. I need to speak to someone about this to finally have this insanity ended.
Thank you.
