After 8 years with Koodo, we found some appealing plans elsewhere. So as many would do, we decided to switch cell service providers. At the time, I got my last/cancellation bill and paid it immediately.
Three weeks later "today" I get another bill from Koodo charging me $11.30 twice (for 2 lines $22.60 ) for cancellation of pre-authorized payment discount.
Although I feel that someone will understand this is a mistake and can help correct this, my issues is why you are making it so difficult for someone to find a contact number to reach (and yes, I tried the virtual assistant and got into a loop because it wouldn't accept my number probably because it's no longer with Koodo).
Can someone at Koodo reach out to me and help sort this please? I feel that this charge is not legitimate and I will dispute it in anyway I can if not corrected.
