The Bill after Cancellation Bill

Based on what I am reading on this Community forum - it is always a problem to quit from Koodo.

One have to plan ahead the exit, matching it to 2 years “promotional” periods

If it's always a problem to quit Koodo, then it is going to make it very difficult to come back to Koodo.

I also never had a promotional period when I quit as I was with them for 8 years 

I just switched last month and also noticed the same issue with the chat bot not being able to schedule a callback because it no longer accepts my number. 
The only way I can typically request a callback is through messaging through Facebook messenger where I end up being given some sort of fast track social media rep code that usually just makes the chat bot skip right to scheduling a callback. 

 

I tried Facebook before I opened a thread here. Still waiting to hear back. Koodo will probably get a huge backlash about this since the price wars that happened late last month. I am not very optimistic about Facebook messaging. 

#smassist   Is the last code given to me. And the one that showed up when the website was asking me to contact a rep about my account 

Thanks, this (#smassist) helped me schedule a call back. Originally I was able to schedule time today at 3:30PM EST.. I don't think it will happen because they called me the same minute when I scheduled the call but I couldn't hear anything on the line. I scheduled another call tomorrow. 

Bill credits, including the auto pay credit apply to full billing cycles only

https://www.koodomobile.com/en/terms/service-terms

After speaking with Koodo rep, she wasnt able to help waive or cancel the fee. It is not a reflection on the rep as she was very nice, but I am never gonig back to Koodo and wont be refering any of my frinds or family.

I heard that we can file a complaint about hidden cancellation charges with CRTC. Anyone have tried this? How?

This currently does not violate any rules from the CRTC wireless code of conduct.

However, effective June 12th, there will be more rules around this.

https://crtc.gc.ca/eng/archive/2026/2026-43.htm

The valid question to ask is

Why the Koodo “month” does not start of the first day of service but on some random day few days later to make the first bill even more confusing 🤔?

Good question.

It is to even out cash flow and to balance the labour to process payments and invoicing throughout the month instead of all at one time. 

Nowadays, they technically can do it without any problems. Prepaid customers can start right away. It's really just an outdated practice, yet most Canadian cellular carriers are still doing the same thing. TMobile once did that and now they started right on the day a customer activates or the day the phone/SIM ships.