Every time I opened my public mobile app it asked me if I wanted to switch to koodo. There was an offer (regular 50 dollars) 40 dollars for 150 gb of data per month. But when I signed up suddenly it was 50 bucks. How do I get the 40 dollar deal that was promised? Thanks.
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Switch from public mobile to koodo. Price!
Best answer by Dinh
Just to confirm, is the $50 what you were charged at signup, or is it showing on your first bill? First bills after a migration are usually prorated, so they cover a partial period plus the month ahead and land higher than the plan price. The line by line breakdown in the Billing tab of Self Serve will show that, and https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected goes through the common reasons.
Also, does the plan have discount by preauthorized payment setup credit?
+4Just to confirm, is the $50 what you were charged at signup, or is it showing on your first bill? First bills after a migration are usually prorated, so they cover a partial period plus the month ahead and land higher than the plan price. The line by line breakdown in the Billing tab of Self Serve will show that, and https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected goes through the common reasons.
Also, does the plan have discount by preauthorized payment setup credit?
"Also, does the plan have discount by preauthorized payment setup credit?"
That's what I'm thinking now. The only problem is, I've tried to set up the pre-authorization (Bmo) several times now and it keeps failing for some reason. Any ideas? Thanks for getting back to me.
+4Hi
Just to double check, have you entered the details for the pre-authorized bank payment manually or you tried via Plaid: https://www.koodomobile.com/en/help/setting-pre-authorized-payments?
I just did it manually and it's gone through successfully. Thanks. I think I'm getting there. Lol There's been a few bumps but I think I'm also set up now. Thanks.
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