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Question

Stream plus over-charges

  • October 17, 2026
  • 1 reply
  • 22 views

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.

2--I’ve been paying for Koodo Stream plus 16.94$ per month on my credid card--which ended in August 2026 ( but paying this since Aug 2024 - cost increased) --this was for Apple TV.

3--And ON TOP OF THE ABOVE also paying 39$/month on my KOODO bill for Stream+ $39.00 (Apple TV+, Netflix Premium, discovery+ ) since August 2024.

*I want to be reimbursed for the extra that I was paying for no reason.

**There was no reason for paying Koodo Stream plus 42.94$ on my credit card AND 39$ on my Koodo Bill!!!!

I appreciate your reply!

1 reply

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  • Mobile Master
  • October 17, 2026

Since it is a prepaid service, I believe there are no refunds for the Stream+ subscription. However, you can fill out this form and see if it can be resolved. https://www.telus.com/en/subscription/supportform