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Stream+ Launching Netflix with wrong emailed

  • February 11, 2025
  • 2 replies
  • 44 views
S

Hi team, 

Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.
Also Netflix billed me again for a month apart from Koodo stream+ billing. 

To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.

Account #***39, 

Wrong email: s****@email.com

Correct email: “s****@gmail.com”

Best answer by SanthoshMunibabu

Thanks, I talked to Netflix and fixed it. That's why it showing correct email id now. But anyway thanks.

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2 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 6013 replies
  • February 11, 2025

Hi ​@SanthoshMunibabu 

We have edited your post as it was containing personal information and this is a public forum.

We have looked into it and we found that your Stream+ subscription has been created with the same email you used to sign up on community here (@gmail). 

We recommend checking with Netflix as the wrong email might be with them since you keep getting charged with them after you signed up for Stream+.

S

Thanks, I talked to Netflix and fixed it. That's why it showing correct email id now. But anyway thanks.

Flo Koodo
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  • Flo Koodo
    Flo Koodo
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