Stream+ issue, text message go 24 months for $10 a month for new Koodo members. Got it all set up, went to activate and clicked the wrong button on Netflix to which it switched to $20 a month. Tried contacting support for help to rectify this error. Used Koodo Chatbot initially to solve my problem but it didn't. Kept me going in a circle until I gave the right prompt, to which it said. I would get a call from a representative. To which Koodo was not open it was after supper but I didn’t know they were closed, so the call ended and left with nothing. Had to go back to send an email that it said was the right place, it wasn't. That was Friday in the next Monday I had to go back in again and in circles and finally got to an appointment. Talked to the guy and he said had no history of said offer, yet I have a text message with the offer and codes from Koodo which worked. The coupon successfully applied and everything. Was given no resolution, had to go through it one more time later that day. Got to another guy and he got the plan to 3 months of $10 stream+. Offer had was for 24 months for $10 a month, no resolution given just told tough luck basically nothing we can do. Terrible customer service, very disappointed and frustrated as a brand new Koodo member.
Stream+ Issue- no resolution
+4Can you share the SMS text offer? Hide all personal information before posting please. I assumed you are a new customer? When you said you clicked the wrong button for Netflix, what actually happened? I thought the streamplus already included Netflix?
Yes I am a new Koodo customer as of March 19, my wife also has a like under my account. Basically I had Netflix prior at standard (no ads), and when I clicked the link it brought me to a spot saying something about standard which I assumed was the lowest, and a yes or no and I had no instruction as to what to do so I clicked what I thought was right. But it wasn’t and then I got an email saying you changed your plan and now it’s $20. The other two Disney and Amazon were seamless for getting the subscription which I did first then Netflix was last, just here’s your new account. Except Disney I had to cancel my old subscription as it said I would get double charged. I then contacted Koodo as soon as I could and that’s when the rest happened.
+4From your description, it seems your current subscription was modified by a customer, and the promotion was lost. Once that is gone, it is difficult to reapply from Koodo's end.
Anyway, let me flag a rep to see if they can help.
+4Hi there
clicked the wrong button on Netflix to which it switched to $20 a month.
What button did you click?
Did you upgrade your Netflix only?
Yes while trying to do the sign into Netflix. Totally didn’t mean to and tried to contact as soon as I realized it was wrong/an error
Since you did the upgrade on the Netflix site, you need to reach out to Netflix since the upgrade was done through them. If you accidently upgraded your Stream+ Package, then you would reach out to Telus/Koodo
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