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Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

  • September 13, 2026
  • 8 replies
  • 104 views

Hi Koodo Community,

I’m hoping someone from Koodo can help me resolve this issue.

I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19 every month, even though I no longer have an active phone number or service with Koodo.

I have been trying to contact Koodo to find out what these charges are for, but I have not been able to get a proper response. I even went to a Koodo store in Surrey for help, but the representative there was also unable to explain why I am still being charged.

At this point, I would like Koodo to please investigate:

  1. Why am I still being charged every month after cancelling my service in February?

  2. What exactly is the ~$19 monthly charge for?

  3. How can I stop these charges immediately?

  4. Can the charges taken after my cancellation be reviewed and refunded?

I have already paid everything I owed before cancelling, so I am concerned that these charges have continued for several months without an explanation.

I would really appreciate it if a Koodo representative could help me resolve this as soon as possible.

Thank you.

Best answer by MilkyWay

Unfortunately, that is the best way to sort it out. You can type in “Schedule a callback” to prompt the chat bot to list the available times to speak with a rep. Once you receive a callback, you can request a refund, but there are no guarantees.

This topic has been closed for replies.

8 replies

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  • MilkyWay
  • Mobile Master
  • September 13, 2026

How did you cancel your account? Did you schedule a callback through Koodo Assist to speak with a rep? Have you logged in to your Self-Serve account to see if you received a final bill?

  • Kirandeep07
  • Author
  • Connector
  • September 13, 2026

I cancelled my Koodo service via koodo portal i am not unsure its long time ago. But my sim afterwards didn’t work so I thought its cancelled. At that time, I paid all of my outstanding/final bills and believed the account was completely closed.

Yes, i have requested them to call back but no reply. I also visited a Koodo store in Surrey, but the representative there couldn’t explain why I’m still being charged around $19 every month.

My main concern is why these recurring charges are still happening several months after my number was cancelled/ported out. I would also like to know how I can get these charges stopped and reviewed for a refund.

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  • MilkyWay
  • Mobile Master
  • September 13, 2026

That means you did not property cancel your line. There is currently no way to do it on your Self-Serve account. You are supposed to speak with a rep to proceed with your cancellation.

Can you please confirm if you actually ported out your number? Which carrier are you currently using? Are you able to provide a screenshot of your text message confirmation of the port transfer?

To resolve this issue, I would suggest you to schedule a callback through Koodo Assist and reach out to a rep as soon as possible. https://Koo.do/Chat

  • Kirandeep07
  • Author
  • Connector
  • September 13, 2026

That’s why I was trying to contact you guys. I did not any reply back. For now can you pls help me….. I did not port  my sim to any other provider. I just no longer need it. 

  • Kirandeep07
  • Author
  • Connector
  • September 13, 2026

Can you pls help in getting refund back….. because Its too tiring for me.

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  • MilkyWay
  • Mobile Master
  • Answer
  • September 13, 2026

Unfortunately, that is the best way to sort it out. You can type in “Schedule a callback” to prompt the chat bot to list the available times to speak with a rep. Once you receive a callback, you can request a refund, but there are no guarantees.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • September 13, 2026

Hi ​@Kirandeep07 

We have looked into your account and we can see the account is currently on Seasonal Hold.

You can follow the suggestion shared by ​@MilkyWay above to get help with the cancelation

  • Kirandeep07
  • Author
  • Connector
  • September 13, 2026

Thanks guys, I have booked another callback req…. let’s see…..But thanks for replying back and assisting so far.

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