The phone number ***97 was charged roaming but did not leave country. Please reverse charge
Solved
Roaming did not leave country
Best answer by Oliver C
On your husband’s account have you tried to dispute the charge through self serve yet? As you can put in a request to have the charge on the bill reviewed if it has shown up on the most recent bill.
Steps to do this can be found in the link, you would just have to do it from your husbands self serve account as that is the account with the charge and it will be reviewed within 4hrs.
https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?
+4Hi
We were unable to identify a number ending in *97 based on your community profile.
Just to double check, is the line ending in *97 on a different account?
On your husband’s account have you tried to dispute the charge through self serve yet? As you can put in a request to have the charge on the bill reviewed if it has shown up on the most recent bill.
Steps to do this can be found in the link, you would just have to do it from your husbands self serve account as that is the account with the charge and it will be reviewed within 4hrs.
https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?
+4Got it!
If your husband is able sign in here on the community using the self serve option in the community login page and create a post, we would be able to access his account and look into it from our end.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.