Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been to the USA. Could we please have those charges overturned? Also, this happens almost every bill as she lives in Victoria and she has turned off roaming capability. She will not be traveling to the USA...how can we disable this? Thanks.
+4Hi
We can definitely look into it!
Just to double check, is it for the line ending in *08?
+4Thank you for confirming
We have reviewed the details and we have been able to remove the charge since it was due to accidental roaming.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
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