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Question

Roaming charges

  • April 27, 2026
  • 2 replies
  • 14 views
H

Dear Customer Service,

I am contacting you regarding incorrect charges on my recent bills.

I did not use any roaming services, but I was charged additional amounts for both last month and this month. I have already paid last month’s bill, but I cannot pay the current bill until this issue is resolved.

Please:
1. Explain the additional charges  
2. Correct any errors  
3. Send me an updated bill  

Please resolve this as soon as possible.

Sincerely,  
Hungkoo Moon

********84

    2 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • April 27, 2026

    Were you out side of canada during the period of the charges?

    When you download your detailed pdf ebill, what date was the Easy Roam charges for?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Georgia Koodo
    Forum|alt.badge.img+4
    • Georgia Koodo
    • Official Rep
    • April 28, 2026

    Hi ​@Hyunhkoo Moon, we’ve edited your post to hide personal information. We have also looked into the charges you mentioned and as the data usage was very low, we were able to credit six of the seven charges due to data leakage. The other charge could not be credited as there was airtime usage as well. You can check the updated total due in your self-serve.

    For more information on how to prevent accidental charges while roaming, please check out this article.

     

     

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