I was charged roaming charges on my current bill. I never left the country and I need them removed please.
Roaming Charges
This topic has been closed for replies.
I’ll flag a rep to check out the charges. Just make sure you’re logged into the community using your self serve credentials.
Going forward, I suggest you turn off roaming in your device settings and that you change your carrier selection settings from automatic to manual and then Koodo. These should help prevent this in future.
Note the carrier selection change may have to be done again if you restart your device. More info can be found below. 🙂
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4
We have replied in the other post
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.