Skip to main content
Koodo Community
Solved

roaming charged $18.

  • January 23, 2026
  • 4 replies
  • 43 views

Hi Could you please take the $18 roaming charge off of our phones. We went to Mexico for 12 days and we all turned airplane mode on. It says my son made a 1 min phone call that was charged $18. He said he didnt call anyone, so maybe it was a pocket dial, but he said airplane mode was never turned off. Thank you for your time I appreciate it. Here is a picture

 

Best answer by Darius Koodo

Hi there ​@Sylviak 

We have removed the above as it included your personal details, like your phone number. For your privacy and security, please exclude sensitive information when posting picture in the public space. Feel free to re-add the image without the personal details. 

 

We verified the day of the charge for the disputed day. The Easy Roam fee was activated by sending 3 text messages while roaming. We will include a help page with more details here

If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page. 

4 replies

Forum|alt.badge.img+4
  • Mobile Master
  • January 23, 2026

Hi there,

Did he perhaps check his voicemail? As this will also sometimes register as a 1min call charge. If he has an iPhone and had uses Apple’s Live Voicemail feature this will also cause you to be charged as it counts towards checking the voicemail box.

You can see the specifics of why the charge showed up by following the article below. When you do, what does it say? If you can please remove the image for security purposes, this is a public platform for anyone to see.

Why was I charged for Easy Roam? | Koodo Community


Darius Koodo
Forum|alt.badge.img+4
  • Official Rep
  • Answer
  • January 23, 2026

Hi there ​@Sylviak 

We have removed the above as it included your personal details, like your phone number. For your privacy and security, please exclude sensitive information when posting picture in the public space. Feel free to re-add the image without the personal details. 

 

We verified the day of the charge for the disputed day. The Easy Roam fee was activated by sending 3 text messages while roaming. We will include a help page with more details here

If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page. 


  • Author
  • Beginner
  • January 24, 2026

Could you please remove the charge. It was accidental. 


  • Author
  • Beginner
  • January 24, 2026

Im sending you this message now