Hi Could you please take the $18 roaming charge off of our phones. We went to Mexico for 12 days and we all turned airplane mode on. It says my son made a 1 min phone call that was charged $18. He said he didnt call anyone, so maybe it was a pocket dial, but he said airplane mode was never turned off. Thank you for your time I appreciate it. Here is a picture
Best answer by Darius Koodo
Hi there
We have removed the above as it included your personal details, like your phone number. For your privacy and security, please exclude sensitive information when posting picture in the public space. Feel free to re-add the image without the personal details.
We verified the day of the charge for the disputed day. The Easy Roam fee was activated by sending 3 text messages while roaming. We will include a help page with more details here.
If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page.
Hi there,
Did he perhaps check his voicemail? As this will also sometimes register as a 1min call charge. If he has an iPhone and had uses Apple’s Live Voicemail feature this will also cause you to be charged as it counts towards checking the voicemail box.
You can see the specifics of why the charge showed up by following the article below. When you do, what does it say? If you can please remove the image for security purposes, this is a public platform for anyone to see.
+4Hi there
We have removed the above as it included your personal details, like your phone number. For your privacy and security, please exclude sensitive information when posting picture in the public space. Feel free to re-add the image without the personal details.
We verified the day of the charge for the disputed day. The Easy Roam fee was activated by sending 3 text messages while roaming. We will include a help page with more details here.
If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page.
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