I was charged an additional $16 but did not leave the country. Please remove. Thank you.
Solved
roaming charge but didnt leave country
Best answer by Georgia Koodo
Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more details on how to prevent accidental roaming charges, you can check out this article.
In go into your self serve you can click to ask koodo to review a charge.
https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To add, to help prevent this from happening again in future, I suggest you turn off roaming in your device settings and changing your carrier selection setting from automatic to manual and then choosing Koodo.
Note that these settings may have to be changed again if you restart your device, but they should help going forward 🙂. More info can be found here:
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more details on how to prevent accidental roaming charges, you can check out this article.
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