I had no outstanding balance, but my June invoice shows a previous balance of $32.48. I believe this amount may have been charged twice. Could you please review my payment history and explain why this previous balance appears?
Also, could you provide a detailed breakdown of the $77.28 invoice and confirm whether all applicable plan discounts and promotions were properly applied?
Question
Request to Review June Invoice, Previous Balance, and Discounts
+4Hi
We have looked into it and we can confirm that the payment for the previous bill has been received.
The most recent bill is higher as there was a Travel pass activated. We recommend downloading the PDF bill in self serve for a breakdown of the charges and let us know if you have any further questions.
https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
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