Dear Koodo Customer Support Team,
Today, when I logged into my email account (ronishahriar66@gmail.com), I was extremely shocked & concerned to discover billing notifications regarding my previous number 437-345-9314.
I would like to bring to your attention that I haven’t actively used my Koodo SIM since SEP'2 2026. It has remained inactive from that date until now. Therefore, I sincerely request that you review the charges incurred during this period.
The main reason for my irregular communication & daily routine has been my medical condition & ongoing health difficulties.
I'm a refugee claimant in Canada & currently receive support through the ODSP. I came to Canada after narrowly surviving difficult circumstances in my home country, & I'm now trying to rebuild my life & live peacefully here.
I have also been dealing with significant medical complications. The metal rings previously inserted into my injured left leg have since been removed, & I have been struggling with considerable physical difficulties for an extended period. My ability to work has also been affected by my health condition.
Considering these exceptional circumstances, I respectfully request that the Koodo Support Team:
1. Review my account activity & billing history.
2. Remove or waive all charges incurred from SEP'2 2026, up to the present, considering that I haven’t actively used the SIM during this period.
3. Allow me the opportunity to settle any legitimate outstanding balance incurred before SEP'2 2026.
4. Permanently cancel Koodo number 437-345-9314, so that I'll not incur any further monthly charges.
At this moment, it is financially impossible for me to bear additional charges for a service that I haven’t been using.
Please understand that I'm not refusing to pay my legitimate outstanding balance. I'm fully willing to settle any amount that is fairly & accurately owed to Koodo after a proper review of my account.
I sincerely request your understanding, consideration, & assistance in resolving this matter as soon as possible. Once you have reviewed my account, please inform me of the final outstanding amount so that I can arrange payment promptly.
Thank you for your time, patience, & understanding during this difficult period.
Kind regards,
SHAHRIAR IQBAL RONI
Email: ronishahriar66@gmail.com
Koodo SIM: 437-345-9314
My Contact Number: 437-259-1613