Hello,
Could someone please flag a Koodo rep to remove the roaming charges.
My son was recently travelling in Vancouver to Whistler. He was charged $16 on July 4. Could you please remove these roaming charges. The last 2 digits of his phone number is 00.
Thank you.
Best answer by MilkyWay
You need to wait until the bill is issued with the roaming charge. If you are still experiencing issues with the submission, you can respond to this post and we can then flag a rep for you.
You can submit a request to ask a rep to review the charge on your bill. This can be done on your Self-Serve account. They will get back to you within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
You can submit a request to ask a rep to review the charge on your bill. This can be done on your Self-Serve account. They will get back to you within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
Could you please flag a rep for me. It is a lot easier for assistance through a rep in this community. I am not that good with computers and the times where I have called in to talk to someone my issues were not resolved when they said it would be. I have always found the reps here so helpful like
It is as simple as clicking a button on your Self-Serve account. Your request will be reviewed quickly and they will get back to you. Otherwise, you will need to wait for a day or two for a response from a rep in the Community.
It is as simple as clicking a button on your Self-Serve account. Your request will be reviewed quickly and they will get back to you. Otherwise, you will need to wait for a day or two for a response from a rep in the Community.
Okay, I will give it a try. My bill is not out yet but I see the roaming charge when I check the usage. Should I wait for my bill to come out or can I do it now?
You need to wait until the bill is issued with the roaming charge. If you are still experiencing issues with the submission, you can respond to this post and we can then flag a rep for you.
You need to wait until the bill is issued with the roaming charge. If you are still experiencing issues with the submission, you can respond to this post and we can then flag a rep for you.
The bill should be out in the next couple of days. If I have issues I will come back here for assistance. Thank you for your help.
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