reactivate

Hi there,

how did you pay the outstanding balance? If you paid through self serve using a visa debit, Mastercard debit, or a credit card, it should be immediate. If that is the case try restarting your device.

if you paid via a bank transfer, this takes 3-5 business days to process. You can report the payment either through your self serve account or by scheduling a callback at the link, once the payment has been reported restart the device and your service should be reactivated: https://www.koodomobile.com/en/help?

I paid online via card and it was 5 hours ago I havw tried ewstarting multiple times still nothing.

When you login to your self serve account, does the balance say you owe $0?

hmm ok, As the past due balance was paid I will flag a rep for your to assist in reactivation. Make sure you’re logged into the community using your self serve credentials and they can take a look.

Hello ​@Mdsanford81 Unfortunately we are limited to some actions here, over the community. As the account was suspended for non-payment, you will have to reach out to our Financial Team directly. You can dial #227 from the Koodo phone and you will be able to reach out to them, even if the line is suspended.