I switched over to another service provider in February 2026, I was sure to pay out the tab balance on all 3 lines first. I expected a small bill perhaps, but they are saying I owe over $400 and I’m about to go into collections, but when I login in I can’t even view my bill. I have tried everything to talk with someone. I don’t want to go into collections, but I have questions before I pay this bill. Please help.
Question
Question about my bill, but I can't see it.
Hi there,
when in February did you switch to the other provider as you should still have access for up to 90 days after you cancel. When you go to check the PDF bill, are you following the steps here: Viewing and downloading your bills | Koodo Mobile
The first thing that comes to mind though is that even if you paid your portion of the tab of the 3 lines, you would have still needed to pay the remaining Tab-Bonus for each of the devices if you left before the end of the 2-year term.
This is not included when you opt to pay off the tab on self-serve. The final bill would be any remaining usage charges plus the bonus for each line which can be a lot. The Tab Bonus | Koodo Mobile
All the information should be on your final bill. Why can’t you access your self-serve? To add to Olivier, you can continue to view your E-Bill online up to 90 days after your cancellation date.
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