Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an Amazon issue to resolve. Amazon told me I needed to connect with Koodo to fix this activation issue. I am not having any luck in reaching someone from TELUS either. How can I get this resolved so Im not being double billed?
Question
Prime already billed through Koodo
Did you try the steps in the following link to activate Amazon Prime? Have you tried linking your existing account? https://www.koodomobile.com/en/help/amazon-prime
If nothing works, you may need to type in “Amazon Prime” in the chat box on Koodo Assist to get further assistance. https://Koo.do/Chat
+4You have to remove the Amazon Prime add-on from your Koodo plan, otherwise you pay twice for it. As long as that add-on is active, Amazon sees you as an existing Prime member, which is why the Stream+ link won't complete.
Once the add-on is gone, log in to Self Serve under Subscriptions and try the Amazon activate option again. If you still get the "you already have an active Prime membership" error, that part has to be handled on Amazon's side before the link will go through. https://www.koodomobile.com/en/help/stream-plus
For the overlap you've already been charged, Koodo reps don't have access to Stream+, so I would recommend the TELUS support form (select TELUS Stream+) https://www.telus.com/en/subscription/supportform
When you login to your self serve account, Can you confirm that you are already subscribed to Prime with Koodo?
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