Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an Amazon issue to resolve. Amazon told me I needed to connect with Koodo to fix this activation issue. I am not having any luck in reaching someone from TELUS either. How can I get this resolved so Im not being double billed?
Question
Prime already billed through Koodo
Did you try the steps in the following link to activate Amazon Prime? Have you tried linking your existing account? https://www.koodomobile.com/en/help/amazon-prime
If nothing works, you may need to type in “Amazon Prime” in the chat box on Koodo Assist to get further assistance. https://Koo.do/Chat
+4You have to remove the Amazon Prime add-on from your Koodo plan, otherwise you pay twice for it. As long as that add-on is active, Amazon sees you as an existing Prime member, which is why the Stream+ link won't complete.
Once the add-on is gone, log in to Self Serve under Subscriptions and try the Amazon activate option again. If you still get the "you already have an active Prime membership" error, that part has to be handled on Amazon's side before the link will go through. https://www.koodomobile.com/en/help/stream-plus
For the overlap you've already been charged, Koodo reps don't have access to Stream+, so I would recommend the TELUS support form (select TELUS Stream+) https://www.telus.com/en/subscription/supportform
When you login to your self serve account, Can you confirm that you are already subscribed to Prime with Koodo?
You have to remove the Amazon Prime add-on from your Koodo plan, otherwise you pay twice for it. As long as that add-on is active, Amazon sees you as an existing Prime member, which is why the Stream+ link won't complete.
Once the add-on is gone, log in to Self Serve under Subscriptions and try the Amazon activate option again. If you still get the "you already have an active Prime membership" error, that part has to be handled on Amazon's side before the link will go through. https://www.koodomobile.com/en/help/stream-plus
For the overlap you've already been charged, Koodo reps don't have access to Stream+, so I would recommend the TELUS support form (select TELUS Stream+) https://www.telus.com/en/subscription/supportform
Hey! Thank you for this! It feels like progress because did remove it as an add on and now I get a new error saying, yes, I already have Prime so too bad. Just got off the phone with Amazon only for them to tell me again this is a Koodo issue and I should contact them. Sort of at a loss. Noting I’ve already tried TELUS’ team/link with no response for a week.
If you just removed the amazon prime add-on, you will need to wait to until it propagates to Amazon
If you just removed the amazon prime add-on, you will need to wait to until it propagates to Amazon
It already had. I waited for the update within my Amazon account before calling. Thanks.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.