On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.
My automatic payment was processed normally on September 14, 2026, just days before this happened.
This is the second time this has occurred — I received the same notification on August 18, 2026, and had to reactivate the automatic payment after it was removed without my knowledge.
Can someone confirm why this keeps happening? Was it a failed transaction, a system error, or something else? I'd like this issue permanently resolved so it doesn't keep happening every month.
Solved
Pre-authorized payment removed twice without authorization
Best answer by Flo Koodo
Hello everyone,
We are following up to let you know that we were told the issue should be resolved.
Please let us know if the pre-authorized payment method is removed again.
Thank you!
This topic has been closed for replies.
This happened to me too today (Sept. 18). I got an email saying my pre-authorized debit was removed, but I definitely did not remove it.
There were enough funds in the account, my debit card isn’t expired, and my pre-authorized payment actually came out successfully a few days ago.
I also tried setting it back up, but Koodo/Plaid keeps saying my banking login is wrong even though I confirmed it works with my bank.
Just adding my experience here as well in case Koodo can flag this as a wider issue.
You are the 3rd reported case thus far
Hopefully Koodo’s investigation can find out what is happening
I had exactly the same problem. No issue with expired card of lack of funds. The other problem is that Plaid is very clunky for re-setting pre-authorizations, and often doesn’t work.
+4Hi
We’d recommend re-enrolling for the auto-pay so the discount can continue to be applied to your account. As long as the auto-payment is added before the next bill is issued, the discount will apply.
+4Hello everyone,
We are following up to let you know that we were told the issue should be resolved.
Please let us know if the pre-authorized payment method is removed again.
Thank you!
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