Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone. My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th).
Can I call koodo and arrange a date i want the payments to come out?
+4Hi
For the current payment, we recommend making a one time payment manually if possible, as it usually takes up to 30 days for a pre-authorized payment method to activate.
The payment usually comes out approximately 15 days before the last date of your next billing cycle.
If you biling cycle ends on the 27th, then the payment would come out roughly 15 days before.
More info can be found here https://www.koodomobile.com/en/help/setting-pre-authorized-payments
Unfortunately, the date cannot be changed by a rep, this is automatically set based on your billing cycle.
Let us know if you have further questions.
So if my bill is due the 22nd.. and this payment comes out 15 days before end of billing cycle then .y payment would come out on september 12. That seems early.
But thank you :)
Note the pre-authorized payment discount is only if the pre-authorized payment is by bank.
That seems early.
I agree this is earlier than industry standard. The benefit of this, if if payment fails, you do have time to make a 1 time payment (which can be by credit card) to avoid late payment and late charges
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.