Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds in there. I’m trying to pay my bill manually but it won’t let me. Look forward to hearing a response on this inquiry.
Thank you
+4Koodo marks the bill as paid the moment the pre-authorized withdrawal is submitted, which is why Self Serve is showing nothing owing and won't let you pay. Once the bank sends it back as returned, the balance will reappear on your account, and an NSF fee may get added as well.
If you want to pay it now, you can add Koodo as a payee in your online banking, that can take 3 to 5 business days to process. Paying in Self Serve with a credit card or Visa Debit posts right away. https://www.koodomobile.com/en/help/online-payment-methods
I would also check your pre-authorized payment is still on the account. A failed attempt usually gets it removed automatically, and the autopay credit goes with it.
Check with your bank. Does your bank account allow your account to be over drawn. Or do you have overdaft protection? If so, it may allow the payment to go through
There was previously an issue with the system a while ago. It normally takes around 3 business days for the pre-authorized payment to go through.
I would suggest you to update your details again and make sure to put funds into your chequing account. It may work the last time, but it might not go through this time and you wlll be subject to a $80 NSF fee.
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