My plan was changed without notice or consent (no email, no small print on previous bill). I cannot even go in and change my plan until the next billing cycle, so I am stuck with this more expensive charge. I cannot reach a rep despite trying for the last few hours. How is this legal?
Solved
Plan was changed without notice or consent
Best answer by MilkyWay
How much is the rate increase? Did you check your bills from the last three periods? You will likely see it on the bottom of the last page of your bill in small print notifying you of the rate increase.
If there is no rate increase, it may also be due to a credit that expired on your account, which is why you see a higher amount on your bill. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
How much is the rate increase? Did you check your bills from the last three periods? You will likely see it on the bottom of the last page of your bill in small print notifying you of the rate increase.
If there is no rate increase, it may also be due to a credit that expired on your account, which is why you see a higher amount on your bill. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.