phone plan

What is your question?

My phone plan was cancelled because of none payment even though I messaged them over a week ago letting them know that I will be paying today and now I can't get a call back till tomorrow and I'm scared my phone number will be gone forever I've had it for 15+ years  

Has it gone to collections yet? If not, all might not be lost. You could call #227 to make arrangements for payment.

I can still pay for it online if that tells you anything. And #227 doesn't work on my phone. I guess they got rid of rep chat online and went strictly to bot or call backs? 

If it does not work on your phone, it is possible that it has been past due for a while. It should work after you make the payment on your Self-Serve account.

Otherwise, you can borrow a phone from a trusted friend or family member and schedule a callback through Koodo Assist to that number instead. Once you are connected, you can ask the rep to direct you to the billing department. https://Koo.do/Chat

Can you call 611 on your phone (it should still work)? 

If so you can pay by credit card

I know but I can't get a call back till tomorrow and I've made the payment in full

How did you make payment?

Online with a debit card 

You mean with online banking?  Or a Visa Debit or Mastercard debit?

Hi ​@Corey11, your account had already been cancelled due to non-payment but we can see the payment made today already registered on the account.

We’d recommend scheduling a callback via the Koodo Assist if you have another contact number or you can send us a private message on social media via Facebook, Twitter/X or Instagram to check if services can be resumed.