I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.
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phone bill
Best answer by Dinh
People here can not go over your account, we're customers like you. Have you downloaded the detailed PDF bill in Self Serve? Check pages 3 and 4 of it, that's where the line by line breakdown is and it will show what the extra amount actually is.
Common reasons for a jump are prorated charges after a plan change, a credit or promo that expired, a travel pass, roaming or long distance. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Once you know which charge it is, submit it through Ask us to review a charge in Self Serve and they will get back to you by text or email. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
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+4People here can not go over your account, we're customers like you. Have you downloaded the detailed PDF bill in Self Serve? Check pages 3 and 4 of it, that's where the line by line breakdown is and it will show what the extra amount actually is.
Common reasons for a jump are prorated charges after a plan change, a credit or promo that expired, a travel pass, roaming or long distance. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Once you know which charge it is, submit it through Ask us to review a charge in Self Serve and they will get back to you by text or email. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
You can review your full PDF bill through your self serve account by following the steps here: Viewing and downloading your bills | Koodo Mobile
When you do, does the bill makes sense or is there any charges that you believe shouldn’t be there? Some charges can be disputed and others not if the charge is valid. If you let us know the charges after reviewing your bill, we can help explain them better and if you’re able to dispute them.
Can you provide a screenshot of your bill showing a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
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