I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.
Question
phone bill
+4People here can not go over your account, we're customers like you. Have you downloaded the detailed PDF bill in Self Serve? Check pages 3 and 4 of it, that's where the line by line breakdown is and it will show what the extra amount actually is.
Common reasons for a jump are prorated charges after a plan change, a credit or promo that expired, a travel pass, roaming or long distance. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Once you know which charge it is, submit it through Ask us to review a charge in Self Serve and they will get back to you by text or email. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
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