Payment confirmation emails not being sent.

Since the bill ready emails are still arriving, the email address on the account is fine, so it looks like only the payment receipt isn't going out. I wonder if it is getting caught somewhere on the email side. Can you check junk/spam and any filter rules in your mail app?

In Self Serve, on the Billing page, Bills tab, Bill Notifications, can you confirm the Email alerts box is checked and that you hit Confirm changes? As well, when you pay by credit card there, does the payment show up right away in your payment history?

Hi ​@EarlyRiser 

We have looked into it and according to the details we see, the last confirmation email for the payment was sent yesterday.

If you check the Spam / Junk folder as Dinh suggested, do you see any email received from koodoservice@mail.koodomobile.com?

Thank you @Dinh & @Flo Koodo for your replies but I've already done everything suggested several times with no results.
I was wrong, I did receive 2 payment confirmation emails, Feb 19th and April 8th. They both came from koodoservice@mail.koodomobile.com . Very puzzling why 2 emails made it to me but not the rest.
Everything was set up correctly on my koodo account back then and still is with no changes. The email associated with my koodo account has no active filtering, spam, junk, etc., so everything goes into the Inbox and nothing in spam or junk. Any time an expected email does not arrive, junk and spam are the very first places I look and it is always empty, has been for years.
I just added koodoservice@mail.koodomobile.com to the contacts and trusted contacts list on my ISP's email server.   @Flo Koodo, you seem able to look at my account details, maybe you could also resend the Sept 12th confirmation email to see if it gets to me. Thanks.

Unfortunately, we were unable to find a way to retrigger the payment notification from our end.

We do see that you spoke with a rep over the phone In July, who, according to the notes, sent you manually the confirmation.

Did this come from the same email address mentioned above or from a different one?

@Flo Koodo, No it came from Telus telusservice@i.telus.com  I’ll just wait another month and see what happens because scheduling a calback is a REAL pain in the A. Logging off now. Thanks for your replies.

Please keep us posted next month after the payment.